Privacy Policy

This Privacy Policy explains how Dreamland Baku ("Dreamland", "we", "us") handles personal information collected through dreamland.az, our sales and reservation channels, and our on-site experiences. It applies to prospective and existing residents, hotel and golf guests, event clients and website visitors. This document is provided for general information and should be confirmed by qualified legal counsel before publication.

Information we collect

We collect details you provide directly — for example when you submit a contact, viewing, membership or newsletter form, request a property brochure, or make a hotel or golf reservation. This may include your name, email address, phone number, preferred language, country of residence, enquiry details and reservation preferences. We also collect technical and usage data automatically through cookies and similar technologies, such as your IP address, device and browser type, and the pages you view.

How we use your information

We use personal data to respond to your enquiries, manage property viewings and sales, process hotel, golf and event reservations, deliver the services you request, and personalise your experience. With your consent, we use your details to send relevant updates, offers and invitations. We also use aggregated, non-identifying data to improve our website, measure campaign performance and maintain the security of our systems.

Legal basis for processing

We process your information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with our legal obligations, for our legitimate business interests such as improving and securing our services, or on the basis of your consent. Where processing relies on consent, you may withdraw it at any time.

Sharing and CRM

Your information is stored in our customer relationship management (CRM) system and shared only with the Dreamland teams and trusted service providers who help us operate — including reservation, booking-engine, payment, hosting, analytics and marketing partners — acting on our instructions under appropriate confidentiality and data-protection terms. We do not sell your personal data. We may disclose information where required by law or to protect our legal rights.

Data retention

We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting, tax and reporting requirements, and to resolve disputes. Enquiry and reservation records are retained for the period required to support our relationship with you; thereafter we securely delete or anonymise them.

Your rights

Subject to applicable law, you have the right to access the personal data we hold about you, to request correction or deletion, to object to or restrict certain processing, to request portability of your data, and to withdraw consent. You may also unsubscribe from marketing communications at any time using the link in each message. To exercise these rights, please contact us using the details below.

Security

We apply organisational and technical measures designed to protect your information against unauthorised access, loss or misuse, including encryption in transit, access controls and trusted hosting infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Contact us

For any privacy questions or to exercise your rights, please contact the Dreamland Baku data team at privacy@dreamland.az. We will respond within the timeframes required by applicable law.